Privacy Policy

Website: pivotgo.shop
Contact Email: pivotgo@pivotgo.shop

At PivotGo, we are committed to protecting your personal information and ensuring that your online experience is both safe and enjoyable. This Privacy Policy explains the types of data we collect, how we use it, who we share it with, and the choices you have regarding your personal information. By accessing this website, you consent to the policies outlined below.

1. Information We Collect

1.1 Information You Provide Directly

During the checkout or account process, or when contacting support, you may provide:

  • Name

  • Email address

  • Shipping and billing address

  • Contact phone number

  • Payment method details (processed through secure payment gateways)

  • Order details and purchase history

  • Submitted reviews or messages to customer service

We only store necessary transactional and communication details; full payment card information is not stored on our servers.

1.2 Information We Collect Automatically

When you browse pivotgo.shop, we may gather:

  • IP address

  • Device and browser type

  • Cookies and session identifiers

  • Pages visited and time spent

  • Click movement and interaction logs

  • Geographic location approximation

This helps us improve user experience, reduce bugs, personalize content, and secure the site against misuse or fraud.

1.3 Information from Third Parties

We may receive limited data from partners such as:

  • Payment processors

  • Shipping and logistics providers

  • Analytical or advertising platforms

  • Digital security tools

All partners are expected to follow standard data protection procedures.

2. How We Use Your Information

Your information may be used for:

  • Processing and delivering your order

  • Communicating order status and updates

  • Handling customer support requests

  • Personalizing product suggestions and website content

  • Sending promotions or marketing communications (only when subscribed)

  • Improving our website, system stability, and user navigation

  • Fraud monitoring and security analysis

  • Legal and compliance purposes

We do not sell personal information to third-party marketing agencies.

3. Cookies & Tracking Technologies

Cookies may be used for:

  • Saving cart items

  • Remembering login sessions

  • Website traffic analysis

  • Understanding browsing patterns

  • Improving mobile and desktop loading performance

You can disable cookies in your browser settings, though some features may stop working correctly.

4. How Your Data Is Shared

We may share limited data with:

  • Shipping couriers

  • Payment gateways

  • Email or communication services

  • IT infrastructure and database providers

  • Legal authorities when required by regulation

We only share what’s necessary to operate the business or meet obligations.

5. Security Measures

We take data protection seriously and employ:

  • SSL encrypted data transmission

  • Firewalled hosting environments

  • Active intrusion monitoring

  • Limited internal access permissions

  • Routine security audits

Even with strong safeguards, no online platform can guarantee 100% security, and users should acknowledge inherent digital risks.

6. Your Rights

Depending on your location, you may:

  • Request a copy of the personal data we hold

  • Ask for modifications or corrections

  • Request deletion of personal data

  • Withdraw consent for email marketing

  • Request limits on processing in certain cases

To submit a request, email:

pivotgo@pivotgo.shop

We may need additional identity verification to protect account integrity.

7. Changes to This Policy

Updates may be made periodically. The revised version will replace previous editions and the website will reflect the latest effective date.