1. Our Commitment
We want customers to shop with confidence. If your purchase doesn’t meet expectations, is defective, or arrives incorrect, we will do everything reasonably possible to assist.
This policy explains how returns, exchanges, and refunds work on pivotgo.shop.
2. Return Window
You may request a return within:
-
30 days after delivery
After this period, returns may not be accepted unless exceptional circumstances apply.
3. Return Conditions
To qualify, returned products must:
-
Be unused and in original condition
-
Include all original packaging and accessories
-
Contain no stains, odors, or visible damage
-
Be approved by our support team before shipping back
If these conditions are not met, we may refuse or apply a partial refund depending on the situation.
4. Non-Returnable Items
Returns may not be accepted for:
-
Clearance or final sale items
-
Customized or special-order products
-
Items returned without approval
-
Goods damaged by improper use or handling
5. How to Request a Return
Contact us at:
Include:
-
Order number
-
Full name
-
Reason for return
-
Clear photos (if product is damaged or incorrect)
Our team will reply with return instructions and the correct warehouse location.
6. Refunds
Once the returned goods are inspected:
-
Approved refunds are processed within 5–10 business days
-
Refunds will be issued to the original payment method
-
A confirmation email will be sent when completed
Bank processing time may affect how soon funds are visible.
7. Return Shipping Costs
-
If the return is due to customer preference (e.g., “changed mind”), the customer covers shipping
-
If caused by product fault, manufacturing issue, or incorrect shipment, PivotGo may cover or reimburse shipping after evaluation
8. Exchanges
If inventory allows, customers may exchange rather than refund. If the replacement item is unavailable, a refund will be processed instead.