1. Order Processing
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Standard processing time: 1–3 business days
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Orders placed on weekends or public holidays begin processing the next business day
During peak traffic seasons (e.g., major holidays), processing may take slightly longer.
2. Delivery Times
Estimated transit times:
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USA: 7–12 business days
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Canada: 8–15 business days
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UK & EU: 8–16 business days
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Australia & New Zealand: 10–18 business days
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Other regions: 10–21 business days
Delays may occur due to customs, logistics congestion, or unavoidable shipping disruptions.
3. Tracking
Once shipped:
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A tracking number is emailed automatically
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Tracking updates may take 24–48 hours to begin showing
4. Delivery Regions
PivotGo ships internationally to most countries. If we cannot deliver to your location, we will contact you before shipping.
5. Customs, Taxes & Duties
Some international destinations may apply:
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VAT
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Import duties
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Handling or customs clearance fees
These charges are determined by the destination country and are the responsibility of the recipient.
6. Lost or Delayed Packages
If tracking has stalled or the package appears lost, email us:
We will coordinate with the carrier to resolve the issue.